Effective Date: December 1, 2025
AVCAPS Inc. is committed to protecting your privacy. This policy describes how we collect, use, and protect personal information in connection with our platform and services. Please read it carefully.
This Privacy Policy explains how AVCAPS Inc., doing business as AVCAPS ("AVCAPS," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit our website, request a demo, contact us, use our applications, or otherwise interact with our services.
Depending on how you interact with AVCAPS, we may collect the following categories of information:
a. Contact and account information, such as name, business name, job title, email address, phone number, billing address, and login credentials.
b. Business and shop information, such as shop locations, repair volume, workflow preferences, integration settings, and account administration details.
c. Vehicle, repair, claim, and documentation data that you or your users submit, such as VINs, vehicle make and model, damage photos, repair notes, insurer references, claim-related documentation, estimate-related support files, and workflow metadata.
d. Communications data, such as messages you send to AVCAPS, support requests, demo inquiries, webinar registrations, and survey responses.
e. Usage, device, and technical data, such as IP address, browser type, device identifiers, log data, page interactions, session information, crash reports, and similar analytics.
f. Billing and transaction data, such as subscription plan, invoices, payment status, and limited payment-related details processed by our payment providers.
g. Audio, visual, or uploaded content, such as profile photos, screen recordings, training materials, and attached files if you choose to provide them.
We collect personal information directly from you, from your organization's authorized users, from forms on our website, from files and photos uploaded into the Services, from integrations or connected systems that you enable, from analytics and hosting providers, and from other third parties acting at your direction.
We use personal information to:
a. Provide, host, maintain, secure, and support the Services.
b. Authenticate users and manage accounts.
c. Process uploads, generate workflow outputs, and enable requested features and integrations.
d. Respond to inquiries, provide onboarding, and deliver customer support.
e. Send service-related notices, security alerts, and administrative communications.
f. Analyze usage, troubleshoot issues, monitor performance, and improve the Services.
g. Manage billing, subscriptions, renewals, and collections.
h. Detect, prevent, and investigate fraud, abuse, security incidents, or violations of our Terms.
i. Comply with legal obligations and enforce our agreements.
We may disclose personal information:
a. To service providers and processors that help us operate the Services, such as cloud hosting, storage, authentication, customer support, analytics, communications, payment, security, and error-monitoring vendors.
b. To integration partners or third-party systems when you or your organization direct us to connect, export, transmit, or sync information.
c. To professional advisors, auditors, insurers, or legal authorities when reasonably necessary to protect rights, investigate wrongdoing, comply with law, or respond to valid legal process.
d. In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to customary confidentiality protections.
e. With your consent or at your direction.
We and our service providers may use cookies, pixels, session replay tools, local storage, and similar technologies to operate the website, remember preferences, analyze traffic, measure engagement, improve functionality, and protect against fraud or abuse. You can manage cookie preferences through your browser settings and, where available, through our cookie banner or preference center. AVCAPS does not sell personal information or share personal information for cross-context behavioral advertising.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain account history, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and backup records. Retention periods may vary based on the type of information, the sensitivity of the data, the nature of the customer relationship, and applicable law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and for using the Services in a secure manner.
The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Services.
If you are a California resident, California law may provide you with rights regarding your personal information, including the right to know, access, correct, delete, and, in some circumstances, limit or opt out of certain uses of your personal information, as well as the right not to be discriminated against for exercising applicable privacy rights. To submit a request, contact us using the methods below. We may need to verify your identity before completing your request.
Residents of certain other states may have similar rights to access, correct, delete, or opt out of certain processing. AVCAPS will honor rights requests as required by applicable law.
If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where AVCAPS or its service providers operate, subject to appropriate safeguards where required by law.
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Material changes will apply from the stated effective date.